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Is the Nutra Pump trial offer a scam?
Anyone who has ever wanted to gain muscle size and strength have dreamt of using a product that can maximise their workouts. Could Nutra Pump be just what you are looking for?
Well, unfortunately despite its claimed benefits there are doubts that it is as effective as claimed, with some reports even suggesting that this supplement is a scam. What is the truth though, should Nutra Pump really be avoided at all costs?
We do not endorse trial offers. Click here to see which product we recommend as an alternative.
[toc]Claims made by Nutra Pump
Nutra Pump has claimed the following on their website:
- Build lean muscle
- Gain insane strength
- Boost endurance and power
- Enhance your libido
Whether these claims are accurate remains to be seen. We would first need to look at the ingredients found in Nutra Pump before we come to any conclusions.
Ingredients of Nutra Pump
Nutra Pump has a picture of its ingredients on its website, which shows that it contains Arginine and Citrulline as well as a number of antioxidants.
It is said that these ingredients will help relax the smooth muscle around your vessels allowing more nutrients and oxygen to be delivered to your muscles.
This process allows you to experience the increased strength, power and endurance you desire.
Cost of Nutra Pump
As Nutra Pump is available on a free trial you may wrongly believe that it will cost you nothing, well unfortunately this is not the case.
For a start the cost of the trial is not free as you will have to pay postage costs of £5.94.
The trial period itself will only last 14 days from the initial time of ordering, which when you count the time of delivery does not give you a lot of time to try the product.
Once this trial period ends you may be surprised to learn that you will be charged £94.98.
This information is hidden away in the terms and conditions, which we all must agree that no one ever reads.
The manufacturers are counting on this fact as the free trial will entice people to sign up, only to then be charged the full purchase price, which in my opinion is too expensive.
Another fact hidden away in the T&Cs is that signing up for this trial also means that you are signing up for an auto-ship program whereby you will be sent another package every month, along with the huge bill until you cancel your membership.
In some instances you may find that hundreds of pounds could be lost, especially by those who do not check their account statements regularly.
Is Nutra Pump a scam?
There is no doubt in my mind that those who have unwittingly signed up for this offer are going to feel aggrieved and will likely call Nutra Pump a scam.
Unfortunately what they are doing is not illegal, although a little unethical, as their payment terms are clearly laid out in the T&Cs.
Always read the terms and conditions if they are available, trial offers such as this will almost always cost more than you originally thought.
Contact details for Nutra Pump
Nutra Pump can be contacted using the following information:
Telephone: 0808-169-2018
Email: [email protected]
If you have signed up for the Nutra Pump free trial offer then we would love to hear from you. Please leave a message below.
Click here for our guide to beating online scams.
Alternative to Nutra Pump
It is possible to experience all the benefits claimed by Nutra Pump without it costing you the earth.
Another supplement called HGH-X2 (sold by Crazy Bulk) can also help you to experience the same benefits by boosting your natural HGH levels.
Unlike Nutra Pump, HGH-X2 is not available on trial so you can buy it without worrying that your bank account will be charged excessively each month.
Like most of you on here i also ordered the free trial of Nutra Pump and Protestorone without reading the terms and conditions.
Here’s what i did, within a couple of hours of ordering i rang the customer services number 08081692018 (omit the first zero if ringing from your mobile) and asked if i could cancel the order, i was told that unfortunately the order had already been processed and would have to wait for the product to arrive before being able to cancel the order and send the items back. At this point accept that there’s nothing you can do BUT do request that the weekly/monthly newsletter subscription is cancelled, they should be able to do this
After speaking to Customer Services i rang my credit card company and explained the situation, they could see there was 5 payments pending (awaiting authorization), once the payments had been authorized (payment taken) i could stop/block any more transaction from the same merchant – i waited 5 days till the payments cleared rang back and got them block anymore transactions for the same company, i also requested a new credit card.
The 5 payments where £4.99, £5.99, £0.29, 2 x £0.99
[some of the below is what I did within the 5 days i waited for the payments to clear]
Luckily i received a jiffy bag with Nutra Pump in after 3 days, i emailed [email protected] requesting a Return Authorization Number for the following order(s)
I also quoted #I am within the 14 day period as per the ‘Consumer Contracts Regulation’ “Distance Selling Regulations”#
I waited a couple of hours and forwarded the email i sent again and also sent the same email to [email protected]
as i did not get a reply (straight away) i rang the Customer Services number and requested a RA number or RMA number, you will be offered an extended trail or 50% off just say no, be rude and keeping repeating you want a Return Authorization Number, they will accept this and quote you a number it might just be your order no. with the letters RA or RMA in front or a 13 digit number after your order number, they will also email you the RA number and a return address (the jiffy bag will also have a return address on it) just in case the address is:
Customer Returns
204 Baker Street
Suite 004
London
EN1 3JY
Use the same jiffy bag attach a bit of paper with the return address on it and make sure you write RMA Number: xxx or RA Number: xxx below the address on a separate line.
Go to the post office and send the packet (jiffy bag) ‘Signed For First’ should cost £4.30
I did get a reply from [email protected] and [email protected] later on that day each quoting a RMA number. Doesn’t matter if the numbers are different.
After another day or so i received two more jiffy bags, i also received another Shipping notification email for Protestorone
In my previous email i had two RMA numbers one for Nutra Pump and one for Protestorone
I sent the second jiffy bag back again at the post office (£4.30)
The third jiffy bag i received i did not bother opening it i just sent another email to [email protected] and said that i did not authorize the order and requested a RMA number, i got a reply asking for the tracking number, i asked what tracking number (you will have one on your receipt from the post office – but i did not supply it to them just in case, i don’t trust them)
I sent the third jiffy bag back via the Post Office and used the order number (from the email shipping notification I received that I did not order) with the word ‘RMA Number:’ in front as per the other two jiffy bags I returned.
Hopefully using all, part or some of these instructions you should be able to return your items within the 14 days and not incur the ridiculous charges after the 14 days. On the downside it’ll cost you more because of the return postage.
To add to Alex’s very detailed and informative post above, I have just spoken to their C/Svc having got through on the second attempt this morning having received my goods promptly on the 30 Nov in UK.
The guy sounded Russian, was polite and during the conversation where I said immediately I wished to return the goods, he naturally offered to apply the 50% and extend the trial to the 22 Dec. I declined and after he tried again, I said that having tried a few tablets, I was having kidney pains (which some vitamin tablets do give me anyway!) and therefore wanted to return the items in good faith.
He accepted my reason provided me with 2 RMA return codes, both being my original order numbers and quoted the Baker Street return address.
He did state that he was cancelling my ‘membership’ to prevent me receiving the additional ongoing tablet order after the trials and the newsletter.
He did ask for me to provide them with the tracking number when the goods go out as this appears to be part of the return process and if you don’t they may try and say the return is invalid. I cannot see this stated in their T & C’s, which I have kept for future reference.
I do not intend to provide a tracking number, especially if they do not respond to emails (as Alex mentioned above) and I am not intending to call a premium number again. I was on the phone probably less than ten minutes including the background muzak waiting time.
I originally paid via my Barclaycard and looking at my account the payments were to a company in Cyprus with full details. There is a dropdown on each transaction that BC provide to allow customers to stop payments etc. However, given the other comments about access to card details; and that this company my have several trading addresses for receiving payments so they could still bill someone, I contacted B/Cd. They have put a block on all the transactions which covers me for any future issues with N/Pump and I would be compensated by B/Cd should this happen. As an extra precaution I have asked for a new card, which only takes 5 days.
Overall I am disappointed that Men’s H L appear to endorse the product but don’t mention the main point, that everyone is clearly unhappy with regarding the T & C’s and the subsequent ongoing costs linked to the product. I would have thought they may have mentioned some comparisons to other suppliers costs on this, but maybe they assume that everyone earns as much as messrs Hemsworth, Johnson and Butler and therefore accept the costs!?
Hope this helps-happy online shopping!!!
Regards
I orderd this morning and now I feel right a d**k , just shows you should always read t and c right ??
I canceled my card right after though so does anyone know if they will be able to get any more money off me apart from the postage I payed?? (UK)
The reason they can operate this way is that they are based outside the EU
The address for returns is a mailforwarding facilty and they use an office services company to operate telephones etc.
At least they seem to be prompt- a lot of similar sites deliver after the 14 days then refuse to cancel because you are outside the period. In the EU, of course, they would have to give 14 days from day after receipt of the goods. (increased from 7 in June 2014).
big lesson – do not buy from websites unless they give you :-
1] details of the ownership of the business (basic requirement for free trade to exist).
2] a valid geographic address (EU requirement).
If they claim to be a UK limited company they are required to give registered name & office address as well as registration number
I have just ordered the product and £16.29p debited from my account. Company only mentioned there would be an additional charge of 29 pence per month for a newsletter – nothing about future payments/shipments. However, after researching the product and reading of concerns I telephoned my credit card company. They are aware of the scam and have put a block on any further payments. Stated I did not need to cancel my card as the block would suffice and if any further payments were taken from my account I was to inform them and they would sort it out.
Did say there was a possibility that the company may have ways of taking payments from a new card after cancelling the original one used for payment but was unlikely. Nevertheless it is a concern. I thought I was savvy when it came to things like this but clearly not as savvy as I thought. I will uber careful in future.
I got the parcel but no return address. I haven’t opened them and want to sent them back but don’t know where to. I have been charged A$220 and the credit card company wont credit my account until I have sent them back. Does anyone have the return address for the goods? I have had to cancel my card to prevent any further payments. They are scammers as they do everything in their power to make you pay for goods you didn’t order. None of their documentation has company details on it and calling them gets just the same, anonymous insults. If anyone can post the goods return address that would be great, thank you.
My partner saw the advertisement on Facebook and apparently it was from Men’s health (which it wasn’t) about these tablet. He ordered the two bottles using my bank card and the order arrived yesterday. Something told me that I needed to read the papers that came with the products as my partner wasn’t going to. The letter said they will charge me $109.99 AU after 14 days of original order. I immediately cancelled my card. So if anyone had ordered this product and still waiting for it, I suggest you call your bank and cancel your card straight away. If you’re with commonwealth and have the app on your phone, you can cancel your card on there and you should get a new one with 7 business days…and for those that are struggling with extra weight, trust me, there is no other way to lose it other than changing your lifestyle. Clean eating, exercise daily, get enough rest and drink heaps of water. Weight loss tablets, supplements all have side effects. You may not see it now but you will in the long run. Some weight loss pills will help you lose weight fast. BUT what most people don’t know is that these pill can actually cause other health problems; (cancer, heart failure, kidney disease etc) Consult your doctor before taking any of these pills. My partner has now learnt his lesson. Don’t fall for everything you see advertise on the internet. There are more heartless people out there than we think.