Muscle Rev X and Rev Test scam reports

My high school son was told of the “free” trial of 2 products through someone who visited his football team – Muscle Rev and Rev Test. He signed up and paid the shipping ($10 total), anticipating nothing more. He has a new bank account with very little money ever in it, other than birthday gift money, etc. Within 2 weeks he had just gotten his trial products, and his account was charged $180, almost all of which was overdrawn. He called and canceled whatever is actually canceled through the phone numbers (automated), but the fees remained. After reading the fine print and realizing the scam here (14 days to cancel your FREE trial), I called them and just entered 0 when it asked for his phone number, and got a human.

The customer service experience was worse than bad used car sales. While always polite, the rep eventually read me all the fine print and told me there was nothing that could be done other than that. I interrupted her and explained my situation, my opinion on the process, and requested additional contact information other than the phone center I was talking to now. She said there was none and she was the supervisor – the highest person I could talk to. She put me on hold (I thought SHE was the supervisor?) and then offered a 15% refund. I turned her down, and explained that a company that manufactures and sells a product has more business contact information than a call center or sales website (she offered the website). I want that information. She then offered a 30% discount without putting me on hold or missing a beat. At this point I was getting furious at this process and lack of customer service. I stated again, I know it’s not all up to her at the call center, and there has to be additional contact information (phone, address or email) other than those I already have for sales. She put me on hold again, and came back with a “final offer we can make” refund of 50% for each product.

I caved and took the deal, seething with frustration and anger and wondering what I could have gotten if I’d persisted. At least I got one of my products refunded. So sorry for all of you in this same horrible situation.

I am under doctors care so I oredered with intentions of starting after. With that in mind I didn’t read the terms either. Then I noticed the charge and flipped. I called customer service and followed the prompts to cancel. Then I wanted a refund so I called back and got a recording that put me on hold to wait for a representative. The recording said 5 minutes but was still on hold after 40 minutes. Tried again and got the same result. In the end I had to contact the bank and use the fraud protection. DO NOT TAKE ADVANTAGE OF THIS OFFER!! I still haven’t used it so I’m not sure if it works.

The new customer service number is 1-888-973-8522. I just talked to a woman today on the phone and she was very very helpful even after the automated service had accepted my cancellation request. Call them. They will gladly refund your order(s), if the item has shipped and you have already canceled your order just address the package as “return to sender” and they will refund your payment when the order is returned to them. For those of you who think that keeping the product after the cancel was going to be free it won’t they will ask you if you want to keep the product when you cancel over the phone with a human. They expect to receive the package. Only if you do not return the product will they have the right to charge you as any business does.